Please see below full details of our Return & Refund Policy.
a. Cancellation Period / Timeframe –
After Purchase and Before Delivery – Orders can be cancelled anytime until an order has been shipped. This is generally within 5 business days of orders being placed, but can vary based on item availability.
After Purchase and After Delivery – You cannot cancel your purchase after it has been shipped. That said, if you would like to cancel an order that is in transit to you, or has already arrived, you may return it to us for a full refund.
In this case, DO NOT open the package. Mark the package “REFUSED – RETURN TO SENDER” and return it to your mail carrier or post office. A refund will be issued upon its arrival back to us. Please let us know if you are pursuing this option so we can process your refund properly.
b. Method of Refund –
Refunds are returned to the same form of payment used to purchase. Please allow 7-14 business days for your refund to be processed.
c. Defective / Incorrect Goods / Damaged / Wear & Tear –
Defective / Incorrect Goods: Defective or incorrect miniatures or other goods can happen, despite our best efforts and stringent quality control. Should this occur, we will arrange for the goods to be collected / swapped over / replaced at our expense.
d. How to request a return, refund, or replacement request –
Please submit a return, refund, replacement, or damage repair form below.
e. Shipping & Packing Costs –
We will cover the full cost of shipping and packing costs related to return or refund worldwide We will coordinate the logistics with you after submitting your form request. We support the couriers UPS, USPS, and FedEx.
f. Products Returned Exceeding the Cancellation Period
Returns are accepted within 30 days of the delivery of the product.